FAQ

Users can create buy or sell orders on the platform, specifying the amount and type of fiat currency they wish to exchange. Verified exchange offices can then respond to these orders, and the platform facilitates the transaction.

Yes, our platform guarantees secure payments. We use advanced encryption and security protocols to protect user data and transactions. Additionally, we implement KYC (Know Your Customer)fpart procedures to ensure a safe trading environment.

For verification, you will need to provide a government-issued ID (such as a passport or driver's license) and a proof of address (such as a utility bill or bank statement).

The verification process typically takes 24-48 hours. We will notify you via email once your account has been verified.

Once your account is verified, you can start by creating a buy or sell order. Specify the currency, amount, and payment method, and wait for a match. Alternatively, you can browse existing orders and respond to them.

We support various payment methods, including bank transfers, PayPal, Crypto (USDT) and payment by cash in verified exchange offices. The availability of payment methods may vary depending on your location and the preferences of the trading parties.

Yes, there are small fees associated with trading on our platform. These fees help us maintain and improve our services. You can find detailed information about our fee structure on the "Fees" page of our website. No, our platform does not charge any fees for trading. We believe in providing a cost-effective solution for our users.

The time to complete a transaction depends on the payment method and the responsiveness of the trading parties. Bank transfers may take a few days, while other methods like PayPal can be instant.

If you encounter any issues, you can open a dispute through our platform. Our support team will investigate and mediate to resolve the issue. you can access customer support via the chat icon on your application for immediate assistance.

You can reach our customer support team through the "Contact Us" page on our website or the chat icon on your application. We offer support via email, live chat, and WhatsApp.

For more detailed information, you can refer to our user guide and tutorials available in the "Help" section of our website or app. Additionally, our blog and community forums are great resources for tips and updates.

Our platform is available in most countries, but there are some restrictions due to regulatory reasons. Please check our "Terms of Service" for a list of supported countries.